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These Terms & Conditions set out how k99bd operates your account, what you agree to when you access the platform, and what we commit to in return. Access and eligibility depend on your local law and eligible regions — read these terms before you start.
By opening or continuing to use a k99bd account, you confirm that you have read and accepted these Terms & Conditions in full. These terms form the complete agreement between you and k99bd for all activity carried out through your account — including game participation, wallet transactions and any communications with our support team. Where a transaction is made through Nagad, Rocket or Bank Transfer, the terms applicable to that payment rail also apply alongside these. We do not override those providers' own conditions, but we do set the rules for how deposits and withdrawals are recorded and processed within your k99bd account wallet. Certain features, account actions and content categories may not be available in all regions. Availability depends entirely on your local law and the eligible regions we serve at the time you access the platform. We may update these terms when our services or legal obligations change. When that happens, we will post the revised version on this page. Continuing to use your account after a posted update means you accept the revised terms. If you do not agree, the correct step is to stop using the account and contact our support team to discuss your options.
Not every action on or around k99bd falls under the same rules. Understanding what this policy does and does not govern helps you know where to look when a question comes up. Each of the four areas below has a distinct boundary.
Login credentials, account registration, session management and device access all fall under these Terms & Conditions. If your access is restricted or suspended, the basis for that decision is found here, not in a separate document.
Deposits and withdrawals processed through Nagad, Rocket or Bank Transfer are governed by these terms at the account level. The payment provider's own conditions apply in parallel — we do not replace them, but we record and apply transaction outcomes inside your account wallet.
Game content supplied by studios available in the lobby — including Habanero, Microgaming and Spadegaming titles — is subject to those studios' own game rules. Our terms govern your access to that content, not the mechanics of individual game rounds.
Payment processors, game studios and any external links accessed from k99bd operate under their own policies. We are not responsible for the terms, accuracy or availability of third-party services, even where those services are accessible from within your account.
These Terms & Conditions are not one-sided. You have clear, practical steps available to you when you need to review, correct or query anything connected to your account. Your transaction history — including every Nagad, Rocket and Bank Transfer entry — is visible inside your signed-in account area. You do not need to contact support to access it; go to the account wallet section and the full log is there. If any account detail — name, contact address, linked payment method — is incorrect, you can update most fields directly from the account settings page. For fields that require identity verification before a change is accepted, the page will show you exactly which documents or steps are needed. Where you believe a transaction or account decision was made in error, you have the right to raise it formally with our support team. We will acknowledge the query and review the relevant account records. Raising a dispute does not suspend your account unless the review identifies a compliance issue that requires it.
Open the wallet section in your signed-in account to see a full transaction log, including all deposit and withdrawal entries regardless of which payment method was used.
Most contact and payment fields can be updated from account settings. Where identity verification is required before a change applies, the screen shows the exact step needed.
If you believe a transaction or account action was handled incorrectly, contact our support team through the published route. We review the account records and respond to the specific query raised.
If you decide to stop using the account, contact support to initiate the closure process. Any confirmed wallet balance at closure will be handled according to the withdrawal terms stated here.
Questions about these Terms & Conditions, account decisions or wallet entries should go through the published support routes below. We do not accept policy queries through unofficial channels — only the routes listed here connect to the team with access to your account records.
Open the live chat icon from any page inside your signed-in account. This is the fastest route for account-specific questions, including queries about a transaction entry or account status under these terms.
For formal queries — including disputes, account correction requests or policy clarification — use the email address published on the Contact page. Include your account username and the specific transaction or decision you are querying.
The Help section inside your account covers common terms questions including wallet rules, access conditions and how to request a record. Check there first before opening a support ticket.
These Terms & Conditions sit alongside our Privacy Policy to describe how account data, transaction records and session information are handled. Neither document invents protections we cannot evidence — what is written here is what applies to your account.
Account and transaction records are retained in line with the obligations described in our Privacy Policy. You can request a summary of the data held against your account by contacting support through the published email route.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your permission, contact support immediately via live chat so the account can be reviewed and protected.
We use cookies to maintain your session and recognise your device across visits. The scope of cookie use is set out in our Cookie Policy, linked from the site footer. Continuing to use the site after reading that policy constitutes acceptance.
When these terms change, the updated version is posted on this page with no separate individual notice sent. Checking this page periodically is your responsibility as an account holder. The contact route for clarification is the support email.
The questions below cover what returning account holders most often ask about their rights, data, access and how to act when something needs to change.
They apply from the moment you open an account and continue to apply for every session, transaction and support contact after that. If you access the platform through a mobile browser or the web account, these terms cover that activity.
Contact the support team through live chat or the published email address. Provide your account username and describe the specific decision you are disputing. We review the relevant account records and respond to the query directly.
Our terms govern the account-level record of every transaction. The payment provider's own conditions apply in parallel for the transfer itself. Both sets of terms are co-applicable; neither replaces the other.
The updated version is posted on this page. We do not send individual notices for every revision, so checking this page periodically is your responsibility as an active account holder. Continued use after a posted update confirms acceptance.
Access and eligibility depend on your local law and the eligible regions we serve at the time you try to connect. These terms do not override local legal restrictions — if access is not available in your region, these terms cannot change that.
Send a request through the published support email with your account username. We will review what is held against your record and respond in line with the data retention obligations described in our Privacy Policy.